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Delivery & Returns

DELIVERY

All deliveries are conducted with our overnight couriers, apc couriers and are tracked.

Orders placed on a Friday will be delivered the following week.

Shipping is calculated on weight of packages

Please be advised that delivery may take a day or two longer than usual which has been due to COVID disruptions to the royal mail postage network and our couriers.


WHAT IS OUR RETURNS POLICY

We will happily refund any item within 30 days of purchase if it is returned to us unused and in its original condition. 

We can offer a refund onto the original payment method or in the form of gift vouchers which can be used online or in our stores once these open.

If a product is faulty in any way please let us know straight away and we will be able to offer a replacement, spare parts or an alternative item of similar use/value. If this is not suitable or applicable we can offer a refund onto the credit or debit card used for the original purchase or in the form of gift vouchers for online website or stores.
Please note once delivered the customer is responsible for postage costs for the package to be returned to us.

What do I do if I receive faulty or damaged items or something is missing from my order?

We take every care to ensure that your order is packed efficiently so it arrives with you, safe and well. but we appreciate things don’t always go accordingly to plan.

In the event of orders arriving that are faulty, damaged or missing, please get in touch with amazing Customer Experience Team by emailing info@nakedandnoble.com and they will do their best to get this fixed for you asap!

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